About the company
Globalfy 🇺🇸🚀 is an all-in-one platform to simplify doing business in the US: open, manage, and expand to the American market from anywhere.
We are a company that grew more than 500% in the last few years. Our business is #BORNTOBEGLOBAL, and there are plenty of opportunities for you to grow and develop your career with us. Our team members are part of a successful story and they make a difference in the world.
Apply for this incredible opportunity to become a #Globalfire!
Why work at Globalfy
At Globalfy, we embrace diversity and celebrate the unique cultures and backgrounds of our global team. Here, you’ll find an inclusive and dynamic work environment, with opportunities to learn, grow, and thrive with more than 50 talented colleagues from five different countries.
We offer a thoughtful benefits package designed to support each team member’s well-being and professional journey, while creating a workplace where everyone feels valued, heard, and empowered to contribute.
Our clients rely on us for effective, high-quality solutions that help them confidently expand their businesses to the US. Our services include:
• Business Formation
• Bookkeeping Services
• Tax Services
• Virtual Address
Who we are looking for
Curious minds and hands-on problem solvers who aren’t afraid to think differently and help drive meaningful results!
About the position
We’re looking for a Revenue Growth & Retention Coordinator to lead our post-sales growth strategy, focusing on maximizing Net Revenue Retention (NRR) through customer retention, product adoption, upsell, and cross-sell initiatives. You’ll be responsible for building processes, leading the team, implementing KPIs and OKRs, and acting as a hands-on leader who drives execution by example.
This is a strategic and operational role. You’ll own the roadmap for expanding revenue within the existing customer base, collaborate across teams (Customer Experience, Sales, Product, and Marketing), and ensure a seamless and value-driven customer journey. If you have a passion for scaling revenue, leading high-performing teams, and driving results with precision, this role is for you.
- Lead and develop the Revenue Growth team, building a culture of performance, ownership, and accountability;
- Design and optimize customer journey processes focused on retention, revenue expansion, and product adoption;
- Define, implement, and monitor KPIs and OKRs to track and drive success across all growth initiatives;
- Build scalable processes for upsell, cross-sell, and renewals with predictable outcomes;
- Analyze key metrics such as Net Revenue Retention (NRR), churn, upgrade rate, and feature adoption to proactively act on opportunities and risks;
- Oversee strategic projects across the area, managing timelines, priorities, and successful delivery;
- Be hands-on: join critical customer meetings, lead negotiations, and coach the team through challenges;
- Collaborate closely with Customer Experience, Sales, Product, and Marketing to align expansion strategies;
- Lead hiring, onboarding, and ramp-up of new team members;
- Manage and optimize workflows and reporting within HubSpot CRM.
- Proven experience in team leadership within Account Management, Customer Success, or Revenue Operations;
- Strong background in building and scaling customer retention and expansion strategies;
- Hands-on experience managing CRM tools — HubSpot expertise is a plus;
- Deep understanding of the Product-Led Growth model, customer journey mapping, and lifecycle management;
- Experience with KPI/OKR frameworks and data-driven decision-making;
- Strong analytical mindset and ability to structure and act on insights;
- Fluent English is mandatory; Spanish is a plus;
- Hands-on, proactive leadership style – leads by example and enjoys being close to the action;
- Excellent communication skills and ability to influence across departments.
- Monthly Self-Development Budget including language courses (EN, SP and PT);
- PTO balance;
- Home office supply budget;
- Sick hours policy;
- Individual development programs;
- Bereavement policy;
- Parental and marriage leave policy;
- Referral bonus;
- Equipment to work.